Guarantee, Terms & Conditions

Order Placement & Payment

Order Acceptance: All orders are subject to approval at our headquarters in Ramsey, New Jersey (USA) 07446. Our sales team is ready to take your order Monday – Friday, 9:00 AM to 5:00 PM EST. Certain products announced by the manufacturer and included in this website may not be available at time of order. We will do our best to give customers an anticipated delivery date based on our suppliers’ estimations (subject to change). If you choose to order such an item, your credit card will not be billed until the item has shipped. All orders placed through Augustus Enterprises are subject to a standard $3.00 handling charge. This charge is reflective of the cost of processing and packaging your order and is a guarantee of our service during and after the sale.

Open Account: Most accounts can be credit verified within 48 hours. Orders from government agencies & public institutions, meeting our credit standards, will be shipped on open account. Terms are NET 20 days from date of invoice. We will charge 1.5% Late Charge per month (18% annually) on all past due balances. Open account is also available to other businesses & private institutions pending our credit approval. Credit references from a bank & (4) trade sources including account numbers, addresses & phone numbers are required for credit clearance (please allow 30 days).

    • All Employees/Representatives are fully accountable for all purchases made on your account. Any unauthorized purchases are entirely your responsibility.

  • Partial/Ship Complete – Please be sure that your Accounts Payable dept will pay for any partial shipments and is responsible for any order you’ve authorized the release of.

Credit Applications: download Printable Form

Credit & Charge Cards: Visa, Mastercard, and American Express orders are accepted. Please supply your account number, full name as it appears on your card, expiration date & bank code (where applicable). Handling and/or shipping charges will be added to the charge slip. All cards are subject to verification of billing & shipping address.

Debit Cards: Augustus Enterprises is not responsible for spending holds or insufficient fund availability on debit card transactions or declined amounts. There are two transaction allocations applied to every order, initial funds verification and charges of the actual sale. Check with your financial institution’s policies concerning any debit card related issues, which may vary depending on use.

International Orders: All accounts outside of the United States of America are encouraged to pay by Pay Pal, Wire Transfer, or Cashiers Check, in advance of shipment. There is a minimum purchase requirement of $100.00 for all international orders.

Credit Card Policy – All international credit cards are subject to advanced verification (billing name / address & ship to address, if different from billing) to complete the sale. This may delay the shipment of your order, as some banks in certain countries have strict laws prohibiting personal information requests. We reserve the right to refuse or cancel orders that cannot be validated. A customer service representative will contact you with further information or make alternative arrangements.

Duties / Customs / Fees – International orders are subject to local import fees, duty, customs VAT charges, and additional taxes in the country of destination.

Augustus Enterprises is not responsible for, nor can give any specific information on import fees, duty, procedures or taxes you must pay when your merchandise arrives. Certain freight carriers have set clearing houses that may incur separate transit charges. If a shipment is refused by you, you are responsible for all outbound and return freight charges as well as any penalties up and above the agreed transaction.

We advise you contact your local government import office for information regarding imported merchandise and all steps necessary to receive goods purchased from the United States of America.

Augustus Enterprises will provide all necessary export paperwork to ship your merchandise in a timely fashion. We are required to tag all packages with the exact value of merchandise. All international orders may require extra time for processing and we cannot guarantee time sensitive deliveries. Some international banks do not allow verification of your credit card or financial information. Augustus Enterprises will make every attempt to do so, but may have to decline a sale if this necessary information is not made available to us.

Sales Tax: Sales Tax is only charged for orders shipped within the State of New Jersey (or orders shipped FOB), for the order total including the amount of the shipping charge. If tax exempt, please send or email a copy of the exemption certificate with your order. We are required to collect tax for shipments originating and delivering within the same state (drop-shipments).

General Sales Policy

Substitutions: We reserve the right to substitute items of comparable function & quality in cases where the manufacturer has discontinued or has difficulty in delivering a specified item. Substitutions are returnable.

Bids, Quotes & Contracts: Special offers, bonuses & premiums presented by Augustus Enterprises do not pertain to bid, quote & contract sales.

Contact the Augustus Enterprises Sales Team at:

sales@augustusenterprises.com

TEL: 1.201.786.0404

FAX: 1.201.786.0410

Prices: All prices are subject to change without notice. Orders will be invoiced at pricing prevailing at the time of shipment. Prices are not guaranteed. List prices shown on this website are suggested by the manufacturer of the respective item. When the manufacturer has not established a list price, Augustus Enterprises will establish its own list price based on what we believe the market to be for that item. This does not mean that we have ever sold the item at list price.


Special Offers, Closeouts and Demo/B-Stock Items: Special pricing and availability on New/Unused, Closeout or B-Stock items is valid solely for items that are In Stock, and quantities may be limited. Please contact sales if you wish to purchase several Special Offer, Closeout or Demo/B-Stock Items to ensure availability.

Effective Date: The prices, terms & conditions outlined on this site supersede all those displayed previously and are effective immediately. We reserve the right to correct for typographical errors and errors in posting.


Cancellation Charge: All transactions requiring special ordering, handling, parts, labor or freight are subject to charges based upon cancellation.

 

Computers & Software Sales Policy

Due to restrictions placed upon us by manufacturers, computers/hardware and software are warrantied by the manufacturer only. You must contact each manufacturer directly for operating system and software updates. All provided/configured software is registered with the respective software companies and is subject to terms and conditions of use thereof.

Shipping Policy

Free FedEx Ground Shipping on most items, including special order/non stock items/drop ship items. No minimum purchase!

Shipping conditions are shown on product pages and in your shopping cart to know if the products you are purchasing are eligible for Free FedEx Ground Shipping.

Augustus Enterprises.com offers Free FedEx Ground Shipping on many stock and non-stock (special order) items for orders placed through the web site and shipping in the continental US (Shipments to Hawaii, Alaska, US Virgin Islands and to our International clients do not qualify). All other items feature discounted shipping or may even ship free when combined in an order that includes free ship items! Most in stock items ship the same day or within one business day. At Augustus Enterprises we always strive to ship your items to meet your delivery needs at the lowest rates available! Free shipping may be upgraded to 3-day, 2-day or 1-day shipping for an additional cost presented to you at checkout. Any returned merchandise will have the cost of shipping deducted from any refund or credit. NOTE: Orders, bids or quotes requested via the phone or email will have shipping calculated differently than calculated on this web site.

Please read all shipping policies as well as terms and conditions before selecting the shipping option on your order. Feel free to call 201.786.0404 if you have any special delivery needs, requests or questions.

All orders are shipped F.O.B. ship point (usually Ramsey, NJ 07446) unless items are shipped directly to you from the manufacturer (Dropshipment).

Orders are shipped by standard FedEx/UPS ground, USPS Parcel Post/Priority Mail or the most reliable & economical carrier serving your area. Shipping charges will be prepaid & added to the cost of your order. Special drop shipments on large orders need extra time for production and/or truck shipment. In these situations shipping charges may follow on a separate invoice.

Shipping Quotes: Our Augustus Enterprises sales team will make every attempt to provide you with a fair and accurate price quote for shipping costs. Verbal quotes are given as a guideline only and may differ from the exact cost. We reserve the right to honor only freight quotes provided in writing by Augustus Enterprises.

Due to reconsignment of shipping from various freight carriers, it make take 45 days to charge/invoice for shipping and/or other related delivery charges. A separate charge/invoice containing these additional delivery/and or freight charges may occur.

Dimensional Size: Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight, to determine billable weight. In some cases, dimensional packaging charges cannot always be determined at the time of your order

Augustus Enterprises cannot authorize any carrier to release a package without signature.

Shipping Cutoff Times: If your order was received prior to 3:00pm M-F EST, it will be scheduled to ship the same day if it is either 100% complete or you’ve requested a partial shipment. Please note: Orders may be held for credit or security verification. We will contact you quickly if any additional verification is necessary. Please contact us (sales@augustusenterprises.com) if you need to make any further changes to your order or shipping method. Once your package is in transit, we will e-mail a detailed confirmation of your order which includes order total, shipping amount, and tracking information.

Truck Freight Deliveries: Some larger items sold by Augustus Enterprises must be delivered via Truck Freight. Such items may only be shipped in within the 48 contiguous United States. Truck drivers are required only to deliver to your curb-side and are not required to assist the customer beyond the point of delivery. PLEASE HAVE ASSISTANCE AVAILABLE if you have ordered a truck shipped product. We will advise of an estimated delivery schedule of trucked items.


* Shipping descriptions like “Next Day”, “2-Day”, etc. are used to denote service levels and do not guarantee when you will receive your order. They represent time in transit after an item has been shipped. The delivery times are based upon item availability and shipping to urban areas within the continental US (48 states). Delivery to rural areas, Alaska, Hawaii, Puerto Rico and APO/FPO addresses may take longer.

Return Policy

Merchandise in the original, unopened manufacturer’s package that is undamaged may be returned within 5 days of receipt without a restocking charge. Otherwise, merchandise must be returned PREPAID via an insured service within 30 days from date of receipt and is subject to a 25% inspection and restocking charge (except in-warranty defective merchandise or merchandise shipped in error by Augustus Enterprises). Shipping & handling charges are not refundable. All returned merchandise must be in resellable condition and include all documentation, manuals, warranty cards, accessories etc. If any of these items are compromised, missing or lost, we reserve the right to refuse the return or apply a restocking fee above the standard percentage charge. Any returns after 30 days are subject to refusal.

Please Note: The following items are not returnable unless shipped in error or defective.

  • Non-stock / Special order items or custom items are non-cancelable or returnable.
  • Copyrighted materials: Books, pre-recorded tapes / CD / DVD, forms and software.
  • Blank Media (Digital Memory etc.)
  • Microphones, headphones or any item that has contact with ears / eyes or mouth.
  • TV’s / LED / Plasma displays larger than 25 inches.
  • Internal PCI cards
  • Items that are over 30 days from date of acceptance / delivery.
  • Items not in original packaging. (Blister packed, original factory product boxes)
  • Manufacturer Direct Drop-Shipped items, if deemed returnable by our returns department, will be subject to the vendor’s restocking fees in addition to Augustus Enterprises’s
  • Freight intensive or truck freight items that have been drop shipped to you.

All returns may be subject to a 25% inspection and restocking charge (except for in-warranty defective merchandise or merchandise shipped in error by Augustus Enterprises).

Each refund check processed will incur a $10.00 processing fee.

Shipping and handling charges incurred by any returned item are not refundable (except for merchandise shipped in error by Augustus Enterprises).

All returned merchandise must include all documentation, manuals, warranty cards, literature, accessories etc. If any of these items are compromised, missing or lost, we reserve the right to refuse the return or restock up and above the standard percentage charge.

All returned merchandise must be re-packaged as “a box within a box.” Please do not ship your return in the original manufacturer product boxes as the primary packaging. Boxes can be marred and damaged, which will degrade the condition of the box and will seriously affect its restocking / resale value.

Augustus Enterprises will make every attempt to assist you if a product you’ve purchased from us has failed or needs repair. We do not provide emergency loaner or replacement items at no charge.

Repair Charges / Service Fees: If you have purchased an item that requires service, we encourage you to contact the manufacturer directly to make arrangements for repair. This is a more convenient avenue for you to communicate and deal directly on product issues and have the manufacturer expedite and extend their expertise to you. If you send the item to us to forward to the factory, there is a $25.00 service fee for all items – plus any additional repair and freight charges. Please contact our Augustus Enterprises Team for advisement or warranty repair information.

Please allow ample time for processing your return (typically your next credit card statement). If you have any questions regarding the status of a return & or the eligibility of an item you wish to return, feel free to call or email.

Questions? Email the Returns Department.

Damaged Merchandise Policy

We use the finest packing materials available & every effort is made to prevent damage. Claims for damaged items must be made with the carrier within two business days of receipt of merchandise. In the event damaged merchandise is received, retain the original shipping carton as proof & take the following steps:

  • United Parcel Service (UPS – 800-742-5877) – Contact your local UPS office for an inspection report. Do Not return the merchandise yourself. Follow the instructions of your UPS representative. Keep a record of the name and extension of the representative.
  • Federal Express (Fed-Ex – 800-463-3339) – Contact your local Fed-Ex office for an inspection report. Do Not return the merchandise yourself. Follow the instructions of your Fed-Ex representative. Keep a record of the name and extension of the representative.
  • Parcel Post/Priority Mail (USPS) – If merchandise is damaged, take the package to your local post office & file a damage claim. The post office will investigate the claim & make restitution to cover the damage. Keep a record of the postal representative who assisted you with the claim.
  • Truck Line – If merchandise is delivered to you in a damaged condition, note the nature of the damage on the driver’s copy & your copy of the freight bill. Have the driver sign both copies. You can now file a claim with the carrier. If concealed damage is found, keep the damaged carton & call the truck line immediately for an inspection report.



Lost Merchandise Policy

Merchandise lost in shipment will be replaced upon notification from the carrier of non-delivery and after a claim is filed.

Claims & Shortages: Claims for shortages/missing items must be made to Augustus Enterprises within two business days of receipt of shipment. Claims for non-delivery must be made within ten business days from date of invoice in order for us to properly assist you in your claim against the carrier.

Partial Shipments & Backorders: Every effort is made to ship orders fast & complete. We will partial ship & backorder where we deem appropriate unless otherwise instructed. Backordered items will be automatically shipped and invoiced when they become available. Partial shipments are due for payment within 20 days of invoice date. Some drop shipments of large production orders may require extra time for delivery (please allow 4-6 weeks). If you cannot accept partials, please indicate in writing on your purchase order.

Limited Warranty & Liability

Products sold by Augustus Enterprises are warranted to the original purchaser for normal application for a period of 90 days from the date of purchase unless otherwise specified by the manufacturer of a product. If the product is defective in material or workmanship, or fails to operate for its intended purpose as described during the warranty period, it will be repaired or replaced when returned to Augustus Enterprises. There are no other express or implied warranties except as set forth herein. Augustus Enterprises or Tower Products, Inc. shall have no liability or warranty covering you or any third party for special, incidental, indirect, exemplary or consequential damages or any other economic hardship arising out of the use or inability to use the products, and in all cases our liability is limited to strictly to replacement, repair or the value of the product purchased. Augustus Enterprises is not responsible for typographical or photographical errors and reserves the right to make adjustments or corrections due to changes in the market or product discontinuations. All pictures which appear in TVs or video equipment are simulated. Please remember to backup all data before computer hardware or software installs. We are not responsible for lost data.


Privacy Policy

Errors & Omissions

Augustus Enterprises strives to provide accurate and complete information published  on our web site(s). Unfortunately, some documents and graphics published on this website may contain technical inaccuracies or typographical errors. Augustus Enterprises makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided “as-is” without warranty of any kind.

If a product is listed at an incorrect price, Augustus Enterprises shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, Augustus Enterprises shall immediately issue a credit in the amount of the incorrect price.

Right of Offset / Correction: Augustus Enterprises retains the right at anytime, without prior notice, to apply open due amounts to purchaser provided pay methods. (To correct orders to current market pricing, open freight amounts, finance/collection charges, over terms invoices and any / all owed amounts.)

Augustus Enterprises News Channel Use & Permissions

Augustus Enterprises may at times, include your name / company name and a brief mention of your patronage in our newsletters / RSS feeds. This is not an endorsement of our products or services, just an acknowledgement of  the hard working customers that we serve daily in the professional Video, Audio, Digital Signage and IT industries.

 

Legal Notices

Supplier Indemnification:

These terms and conditions apply when referenced by any purchase order or other documentation of Augustus Enterprises, LLC or any of its affiliates.

Except for liabilities proven in a court of law to be resulting fromAugustus Enterprises’ negligence, Supplier shall protect, defend, indemnify, assume any liability, save and hold harmlessAugustus Enterprises, LLC, its officers, directors, employees, successors and assigns, from and against any allegations, claims, demands, lawsuits, liabilities, penalties, losses, damages, charges, settlements, judgments, costs and expenses (including reasonable attorneys’ and experts’ fees), which may be incurred by or asserted against Augustus Enterprises, LLC (“Liabilities”) relating to any product or service covered by this purchase order, including, but not limited to, all Liabilities arising out of, or allegedly based on: (i) any alleged product defect or product liability claim, including, but not limited to, improper or insufficient product labeling by Supplier, failure by Supplier to warn or to label; (ii) any breach by Supplier of its product warranty or representation (express or implied); (iii) errors in the Supplier’s product literature, including operating instructions parts manuals (“OIPM”); (iv) any product regulatory action; (v) any actual or alleged violation by Supplier with respect to any international, federal, state or local treaty, law (including common law), statute, ordinance, administrative order, rule, regulation or regulatory proposition, enactment or resolution (“Laws”); (vi) any claim that any product in the form supplied by Supplier infringes any patent, trademark, copyright or trade dress or any other violation of a third party’s proprietary or contract rights;; or (vii) any breach by Supplier of any of its certifications, warranties, representations and obligations under this purchase order

Supplier shall have the right to direct any claim or suit, and to adjust and settle any Liabilities; provided, however, that no settlement of any Liabilities shall be binding on Augustus Enterprises, LLC without its prior written approval, for which Supplier is liable under the terms of this purchase order, including the right to select legal counsel and/or claims adjusters. Augustus Enterprises, LLC agrees to give Supplier written notice as soon as reasonably possible of any claim or suit known to Augustus Enterprises, LLC for which Augustus Enterprises, LLC seeks indemnification, and to reasonably cooperate with Supplier in the defense of any such claim or suit. Augustus Enterprises, LLC may, at its sole expense, retain its own counsel to participate in such defense.

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© 2014 Augustus Enterprises, LLC Certain products in this website and print catalogs are covered by U.S. patents and/or patent applications. No copying or reproduction of the format of this website, catalog, or any of the designs, layouts, copy or pictures is permissible without the express written consent of Augustus Enterprises. Copyright form SE has been submitted, and any and all acts of copyright infringement shall be legally pursued by Augustus Enterprises LLC toward complete recovery & relief.

All logos and tradenames used within this website and print catalogs are respective trademarks of their corporations.